Introduction
These terms and conditions of the organization of package tours (hereinafter the General Conditions) constitute an integral part of each Agreement concluded on a package tour travel agency Travel Motion LTD, based in Zagreb, Adžijina Street 34 (hereinafter referred to as the Agency).
The agency has a branch office in Zagreb, Adžijina street 34 and is registered to perform activities of travel agencies, the Commercial Court in Zagreb. The company’s capital is HRK 10.00 and paid in full. Agency (company) operates under MB 4941560, OIB: 50,714,767,179th subject of the
General Conditions
subject of the General Conditions is the regulation of mutual relations agencies and users, in the travel contractor in the case where the travel contractor concludes a contract in favour of a third party (hereinafter the Traveller). Terms and conditions are an integral part of every package tour (the Arrangement) which publishes the Agency. All information and conditions specified in the General Conditions, the Agreement and arrangements binding on the Agency and the Traveller.
The Agency
The Agency organizes all types of travel arrangements or programs according to special requirements, in the Republic of Croatian and world (foreign and domestic package tours). The agency also sold, as subagent, travel arrangements other tour operators in an intermediary. In this case, on each package characterized responsible organizer of the program.
The content of the Agreements
Each package is printed in a clear manner and contains concise descriptions of tours and facilities (Day), the package price, and that price includes and what does not. The arrangement usually the price includes transportation to the destination, accommodation, cost of the organization and supporting staff (tour leader) and statutory insurance. Part of the possible content with associated cost estimate Agency offers as optional and are customer may or may not choose as part of your package. For special and additional services that the Agency is unable to provide and include in the contract and for those traveller asks for implementation of the Agreements and pay on the spot with direct service provider, the Agency shall not be liable as a tour regardless of the assistance to be representative of the Agency to provide the Traveller in providing these services and to information on the indicative prices of these services. If the Agency asks, traveller is required in advance and pay special taxes, fees or tickets by special regulations organizer charged in someone else’s name and for the account of another and which may not affect, and are necessary for the implementation of services. Organizers will existence, price, as well as possible changes in the mode of collection of these fees in a timely manner to inform the Traveller.
Itinerary
Itinerary (schedule of events, tours and free time, routes of movement) as obliging the Traveller and the Agency. Captain that are delivered in writing as well as those who travel during oral publish companion tourist group traveller must respect. If the traveller is separated from the group before the announcement of the timetable of assembly or for some other reason not to comply with the timetable published by the escort tourist groups for any possible additional costs or disadvantages cannot be charged to the Agency. The Agency reserves the right to continue their trip in case the traveller does not appear on the appointed place at the appointed time, a failure of the Traveller shall be deemed cancellation of the Agreements without refund rates. If a particular program announced activities that depend on the weather and other unforeseen circumstances (force majeure) cannot be realized, the Agency is not responsible. If due to weather or other natural disasters (force majeure) some facilities cannot be realized or impose changes in the implementation of the program due to force majeure The traveller is not entitled to any claim.
Categorization services
Each package includes the official category of the hotel (object) and possibly other services and facilities. It is the official category of the building to the state in which it is located, and on the day of the Agreements. Categorization is very different from country to country, and is under the control of local and national tourist boards. Schedule of accommodation in the rooms, cabins and other accommodation facilities performs reception and staff of the hotel. The accommodation capacity can be entered on the day announced overnight service after 16 hours and departure is obliged to end the day accommodation of up to 10 hours.
Registration and booking
Application for the arrangement can be made through the official e-mail address, in the office of the Agency (in full-time branch), or in branches of authorized travel agency intermediary. Registration for the trip is worded in the form of the Treaty which should be completed and certified (signed in the office or confirmation via the Internet). It is believed that the traveller familiar with the General conditions when signing the contract, and that he fully accepts as the sole basis for the regulation of the mutual rights and obligations. The contract is valid upon payment of a minimum booking of 30% of the total price unless the travel program is not listed another amount.
Price and payment methods
Price arrangements are in Kuna (HRK). The calculation is based on exchange of the euro (EMU), the Croatian National Bank. For the exchange rate changes of 3% or more, the Agency is entitled to a proportional increase in prices. Prices of all tours that include transportation, calculated on the basis price of motor fuel at the date of publication of the Agreements. In case of increase in prices of fuel for buses (diesel D-2), or aircraft (jet fuel – kerosene) compared to the price that was used in the calculation, and by more than 5%, the Agency will increase the price of the package by a commensurate amount of magnification costs fuel. In case of major disruptions in fuel prices, the Agency has the right to increase the price from the ground up to a maximum of 10% without special approval Traveller. In case of need to increase prices by more than 10%, the Agency shall request the consent of the Traveller. If a traveller refuses to give consent to the price increase, the agency is obliged to pay all previously deposited funds with no deductions, except for the part that was related to airline ticket purchased by low-cost airline, considering that the sum is always irreversible in if the user gives up the arrangement. The payment shall be made immediately or no later than two (2) business days of completed applications for travel, ie. The signature of the Treaty. The traveller can make the full payment when the Contract. After signing the contract and making the payment obligations of travellers to thirty (30) days prior to the Arrangement (travel) make the payment of the remaining part to the overall price of the package or provide indisputable payment of the balance. When it comes to “booking on request”, a user of the travel arrangement is obliged to pay at least 10% of the total price, or a minimum of 300 kuna, which is non-refundable in case of cancellation of programs for which the user is asked for booking. Before the payment of the deposit defined here, the agency is not required to book for this program. This shall not apply if the prospective customer arrangements only collect leads, or if it is not done booking.
Protection of personal data of travellers
at the Contract traveller personal information given voluntarily, but they are necessary to the Agency in the process of carrying out the requested service or services. The Agency agrees that the personal information of travellers will not be given to third parties except for the purposes of realization of the required services. The exception of passing on personal information to third parties travellers are insurance companies which will be forwarded to the personal data of travellers if the traveller completes a travel insurance policy. Personal data will be kept in the database of the Agency and can be used for promotional offers of the Agency.
Travel documents
During the booking of travel submit data on the current path document. The same document (passport or identity card which is permitted as a travel document) The traveller is obliged to have with you while traveling, as well as the copy of that part of the travel document to which the traveller and of the traveller. This information is used for obtaining any necessary visas. The traveller, if necessary, must be in the prescribed time to submit additional information about yourself or from your travel document, and for the purpose of visas. The Agency cannot guarantee positive obtaining visas. If the traveller does not report in time any additional information or a visa application is rejected, the Agency will be considered that the traveller has terminated the Arrangement. If the traveller during the journey lost travel documents or him to be stolen, shall at his own expense to ensure new. Invalid travel documents, ie unapproved visas that as a result in cancellation of the travel in no way be bound by the Agency, and to the conditions of travel cancellation. The agency takes no responsibility for any damage that would result from non-compliance of certain countries or that caused rogue travel documents.
Travellers who are not citizens of Croatian
All travellers who are not Croatian citizens and do not have Croatian travel documents recommend that prior to the payment arrangements personally informed about the country you are traveling and the conditions to be fulfilled for a trip to that country in view of the diversity of regulations that apply to citizens of certain countries. The Agency may refer the traveller to the source of information, but in no way does not take responsibility for the consequences that failure to comply with these regulations could arise for the Traveller.
Health regulations
traveller is required to inform the Agency of all the facts regarding his health, habits, etc., Which could jeopardize the progress of the voyage (if due to health or other reasons, a particular type of food, suffering from chronic diseases, allergies, has difficulty in movement and similar.). In some programs listed are special rules for travel which include mandatory vaccinations and procurement of appropriate documents. The traveller is required to make the mandatory vaccination as well as hold certificates and documents about it. We recommend payment of a policy for health insurance.
Compliance
Compliance traveller shall respect customs, foreign exchange, health and other regulations, and restrictions on mass and dimensions of travel luggage and regulation of air traffic. If a customer due to non-compliance cannot be on my way, I shall bear all costs and consequences that arise because of this. The traveller is obliged to take care that he personally, his documents and baggage fulfil the conditions prescribed by visa, border, customs, health and other regulations, as the Croatian, as well as countries in which to travel, to obey house rules in catering and hotel facilities, and cooperate with the agencies and service providers in good faith. In the case of non-compliance with these obligations, the traveller is responsible for the incurred damage, the Agency assumes no responsibility for such damage. In this case, the amount of damage a traveller settles the owner (hotels, apartments, etc.) In the reception. When signing a contract employee of the Agency will travellers familiar with sources of information on the country in which the traveller is traveling including the opinion of the Ministry of Foreign Affairs of the Republic of Croatian. We recommend that each traveller informs themselves on the website www.mvep.hr and examines the list of high or moderate risk according to the MFA of Croatia.
Exceptional circumstances
Agency may declare the termination of realization of the Agreements or may make changes in the tour program in case of exceptional circumstances (war, riots, strikes, terrorist attacks, sanitary problems, natural disasters, accidents, sudden and unusual traffic jams, local authorities, the sudden changes in timetables, delays of means of transport, weather conditions, etc.), which would, if they had occurred at the time of entering into the agreement, the Agency was justified reason not to conclude the contract. The Agency reserves the right to change the day and hour of departure on time due to changes in schedule or performing other aforementioned circumstances, as well as the right to change the direction of travel due to changed circumstances, no indemnity of travellers and the regulations in force in traveller traffic. If the package contains service low-cost airline, possible cancellation of flight or bankrupt companies. In these cases the traveller is not entitled to a refund of payment with the costs these services. For special (charter) aircraft, possible changes in schedules a short time prior to travel. The amendments the Agency is obliged to inform the user, except within 12 hours of the departure, when information is given during the meeting of the airport. Changing the timetable year cannot be grounds for complaint if the traveller provided to all board services indicated in the tour program. Agency is not responsible for the delay of aircraft, ships or trains as not to change the program and incurred costs caused by such delays. If circumstances (force majeure) at the destination prevents traveller in the reserved facility, the Agency will accommodate Travellers in another object of equal or higher category from the reserved and at the expense of the Traveller. The Agency reserves the right to cancel the trip no later than 5 days prior to departure if it does not conclude contracts on organized tours for a minimum number of Travellers is listed in the program.
Termination of Agreements
The arrangement can be cancelled only in written form. If the traveller cancels the package, the Agency of damages from the total price reserves depending on the category of the Agreements.
City break and travel within the country
up to 30 days before departure 10% of the total price *
29-22 days before departure 25% of the package price
21 to 15 days before departure 50% of the price
14-8 days before departure 75% of the price
07-0 days before departure and after departure 100% of the price
* of at least HRK 100.00 for bus arrangements and HRK 700.00 for arrangements by plane
European travels up to
30 days before departure 10% of the total price *
29-22 days before departure 25% of the price
21-15 days before departure 50% of the price
14-8 days before departure 75% of the price
07-0 days before departure and after departure 100% of the package
at least 300.00 * Kuna bus arrangements and arrangements for HRK 700,00 plane
Long journeys up to
30 days before departure 25% of the total price
29-15 days before departure 80% of the price
14-0 days before departure and after departure 100% of the price
15A If it really caused you This is higher than the above, the Agency reserves the right to charge the same, and the maximum amount of 100% of the price. The stated costs of cancellation shall also apply on changes of the departure date and the object, or the type of accommodation as well as on other major changes, unless the travel program or the catalogue is not expressly stated. For cancellations The traveller is not entitled to reimbursement of any costs of visa, insurance, vaccinations and related costs. If the traveller who cancels the tour finds a new user for the same reservation, the agency will only charge the cost of the replacement, if replacement is possible, with a minimum charge of HRK 100.00. If 30 days before departure the traveller has not paid the balance or provide undisputable payment arrangements, the Agency considers that the traveller has terminated the reservation, without the possibility of advance payment refund for the trip.
15B In the case of cancellation of the Agreements and the need to use cancellation insurance Travel Agency receives confirmation of the payment of part of the arrangement, the certificate of a decoupling of the package and return the part that belongs to the Traveller by these conditions. All other documents claimed by the insurer is obliged to obtain the user only himself. The cancellation of the entire group in order to change the destination or change the travel organizer cancels the right of return of any part of the payment arrangements users. In the event that the destination to that provided contracted journey comes to an outbreak or pandemic infectious diseases, the traveller is entitled to cancel the arrangement with the refund, only in the case when the Croatian Ministry of Health published a travel ban in this area / country. In any other case, if the traveller cancels the package, apply the above forward gamut costs of cancelling the arrangement. Refunds to the arrangement shall be performed only with the return of the original certificate of payment of the Agency and signing the receipt of the receipt of the return.
If the Agency must cancel or change the arrangement
Agency prior to travel significantly changes the program, accommodations or costs, shall immediately notify the traveller in writing. The traveller may, within 2 working days of receipt of the notification to accept the amended application or reject it (in both cases writing). In the event of refusal or failure to respond to the offer, the Agency is obliged within seven working days to return the Traveller paid part of the price. In case of acceptance, the substitute travel arrangement that the Agency has offered is considered the new travel contract, provided that the traveller waives all claims against the Agency with any legal basis that derived from the original contract.
16A If the Agency after the start of the trip did not provide much of the contracted services or if it considers that it will not be able to ensure the fulfilment of most of the contracted services, the Agency may at its own expense and with the consent of the Traveller to make changes to the program to continue their journey, and if necessary indemnify travellers for the price difference between contracted and actual services rendered. With the written consent of the Traveller Agency may unexecuted portion of services with another service, where the traveller waives the right to claim from the Agency for such a mutually contracted and amended portion of travel in relation to the concluded travel contract.
16B If the Agency is not able to appropriately amend the travel program or if the traveller had justifiable reason does not accept the changes, the Agency will be at their own cost to enable a return to the place of departure or some other place, if the traveller agrees with such, and reimburse any eventual damage sustained in doing so. The damage is paid in the portion of costs of the unused part of the agreed program, and this on the basis of the complaint Traveller. The Agency will deal with the complaint as specified under ‘Complaints’ hereof. The highest amount of compensation may be the prices agreed arrangement.
16C Agency is authorized unilateral statement fully or partially terminate the contract, without the obligation of damage compensation to travellers in the event of external uncommon and unpredictable circumstances that could not be prevented or avoided, and if they existed at the time of concluding the contract on organized tours were justified reason for the Agency not to conclude the contract. In this case the traveller is entitled to any refund in full or the price difference between the contracted and offered services.
16D Agency reserves the right to cancel the trip, at least 5 days prior to travel, if travel is cancelled the tour for which the Agency has been a broker in the sale of the above package, or if for a particular journey not reported the least number of travellers required for the realization of the arrangement referred to each individual travel program or for some other valid reason.
16.E Agency reserves the right to change the date or hour of travel due to changes in schedules or due to unforeseen circumstances, the right to change the direction of travel if the conditions for travel (changed timetable, the security situation in a particular country, natural disasters or other situations in which the Agency no influence), without damage compensation, and according to the regulations in force in the domestic and international traffic.
16.F Agency assumes no responsibility for any changes due to unforeseen circumstances and force majeure during the trip. In this case can provide services with regard to the situation. The agency is not responsible for any printing errors of programs in the context of brochures / catalogues as well as for erroneous inputs of data by the operator of the Website.
Duties of the agency that sells arrangement
According to the regulations, employees of the Agency which is to be paid Arrangement are required to travellers (or contractor) to make available promotional material and these General Terms and Conditions in written or electronic form, to give adequate notice of the basic border formalities, the formalities for issuing visas and health formalities with regard to travel and stay in hotels as well as the time required to meet these formalities. In addition obliged to offer him and introduce him to the content of insurance against accidents and illness during the trip, damage or loss of luggage, voluntary health insurance during travel and stay abroad, travel cancellation insurance, and insurance that provides costs help Travellers returning to the place of departure in case of accidents and diseases (repatriation). Employees of the agency shall inform the Traveller with the content of the current contract of insurance against liability for damage caused Agency Contracting Authority non-performance, partial performance or undue performance of the obligations relating to the package deal. By signing the Traveller confirms that he had presented all this information and that he is familiar with the content and the possibility of insurance.
Insurance in case of insolvency or bankruptcy of the Agency
In accordance with the Law on Tourism, in the event of insolvency or bankruptcy of the Agency, the Traveller is already on the journey, as well as other persons that paid a deposit for travel should contact the Agency’s insurance company (hereinafter : Insurance), referring to the number of shelves: 000 billionth in accordance with the regulations, in the event of insolvency or bankruptcy of the Agency, traveller caught on the trip, as well as persons that paid a deposit for the trip, need to contact the provider stated on the contract, and specify the phone number to the insurance representative.
Travel insurance
Pursuant to the provision of services in Tourism, agency employees are obliged to offer “package” travel insurance which consists of voluntary health insurance during their stay abroad, insurance against accidents, baggage insurance and cancellation insurance. By signing the contract the traveller confirms that he was offered a package of travel insurance. All programs trips published by the Agency, containing the obligatory travel insurance all the participants of the accident with coverage: (1) in case of death due to accident 7,500.00 euros, (2) in the case of 100% permanent disability due to accident 15,000.00 euros. The user package has no right to compensation when the damage has not occurred as a result of an accident or when the accident occurred while the injured were under the influence of alcohol or any opiates. For travel health insurance, excludes the liability of Insurer to cover the hospital costs with the consequences of excessive alcohol consumption, drug abuse, and chronic diseases. Should the Traveller request additional insurance, it can be directly concluded with any insurance company or at the Agency itself wherein the Agency acts only as an intermediary. By signing this agreement shall be deemed to have been offered and recommended the insurance stated in the previous paragraph. In case of cancellation Travel can request exclusively by insurers and that part of the payment by the Agency reserves under the terms of trip cancellation (15th Termination of Agreements). The Agency will in this case inform the Traveller about the necessary documentation to initiate a request for a refund.
Liability insurance and bail
Agency is obliged to do the job in a professional manner, in accordance with the law, applicable regulations and good business practices, while ensuring the best interests of Members of the travel arrangement. Pursuant to the provision of services in tourism, the agency has with the insurance company Uniqa Insurance Company, signed a liability insurance for damages caused by traveller non-performance, partial performance or undue performance of the obligations, the number 11-7002584780. The employees of the agency will introduce the Traveller content – Contract of insurance against liability for damage caused to the Traveller Agency of non-performance, partial performance or undue performance of the obligations relating to the arrangement, and the Traveller signing the Agreement confirms that he is familiar with the contents of this Insurance Contract. Refund of the paid package price due to damage of non-performance, partial performance or undue performance of the obligations of the Agency, traveller can get only from an insurance company. This agreement is valid as confirmation of payment of bail for insurance in case of bankruptcy or insolvency of the tour. The Agency has concluded an insurance policy bail at Uniqa insurance dd Mountain 13AHR-10000 Zagreb, no. POLICE 45 – 7002584609th If necessary activation insurance, you are obliged by presenting the Treaty on the executed package tour or other form of contract on business cooperation, as well as mandatory and only original copies of receipts for payments on behalf of the Agency, promptly contact Uniqa Insurance Inc. mountain 13AHR-10000 Zagreb (01) 6324200, in order to collect your receivables.
Luggage
For arrangements with organized transport of travellers entitled to free transport of luggage up to 15 kg on charter flights, and up to 18-23 kg on regular air routes (depending on the air carrier). When using low-cost airlines is possible extra charges for luggage and conditions and the price printed on the package. In the bus transport of travellers shall have the right to transport two bags usual size. In the event that the carrier ordered by different restrictions in the carriage of baggage from the above, the Agency will notify travellers at the conclusion of the Agreement. For air transportation, pays for luggage excess exclusively Traveller according to the applicable rules and rates of the airline. Children under 2 years are not entitled to free transport of luggage. The organizer is not responsible for baggage transport, and is not responsible for damaged or lost luggage nor for the theft of luggage or valuables in a vehicle or in the accommodation (we recommend renting a safe where possible). Claims for lost luggage are directed to the carrier or an accommodation facility. Particular luggage (bicycle, surfboard, golf equipment, musical instruments and similar objects) The traveller is obliged to announce before entering into the Agreement. If possible, the Agency will try to meet the pre-announced additional requests for special baggage, but cannot guarantee to fulfil requests. The carrier is entitled to due to capacity constraints capacity not receive additional and special luggage. The Agency therefore is not liable for any costs or damages Traveller therefore suffer. Traveller is obliged to take care of their belongings brought into the traveller compartment of means of transport (train, plane, bus, boat …), and it is when leaving the means of transport required to bring with you. Otherwise, only the traveller is responsible for theft, loss or damage to property left on the means of transport without their supervision. Transport pets are not allowed, except in exceptional cases, upon request and at extra cost. The Agency cannot guarantee to fulfil requests.
Complaints
In case of incomplete or unsatisfactory services from the agreed arrangement traveller may file an appeal to remove the irregularities stipulated in these General Terms. Immediately after the perceived failure of the spot of Service Traveller advertises inadequate service by representatives of the Agency in his presence and / or to the service provider. The traveller is required to cooperate with the Agency and the executor in good faith to eliminate the causes of complaints. If the traveller does not accept refuses the proposed solution which corresponds with the agreed service, the Agency does not accept subsequent complaint. If the cause of the complaint is not rectified, or traveller with the offered solution is not satisfied, the same with a representative of the Agency and / or the service providers about it prepares a written certificate signed by all attending parties and retain for itself a copy of this certificate. If a representative of the Agency and / or the service provider refuses to draw up and sign such a certificate, traveller may I draw up an appropriate statement that must be signed by credible witnesses who will later be made available to the Agency and / or executor services. No later than 8 days after returning from the path, the traveller submitted a written complaint to the point of sale where the paid arrangement. With the objection shall be accompanied by a written confirmation of the complaint and any invoices for additional costs. The traveller is required to explain allegations of the complaint and present relevant evidence. The agency will take into consideration only properly filed complaints received by the specified deadline of 8 days and issue a written decision on the complaint to the Traveller within 15 days of receipt of the complaint from the point of sale. The Agency may postpone the deadline for resolving the cases of another 15 days to collect information and verify the complaint with the service provider. While the Agency has issued a decision, a total maximum of 30 days from the investment of the written complaint, the customer refrains from mediation by any other institution or judicial institutions and disclaim giving information to the media and the media. Also, during this period of 30 days the traveller agrees not to sue. Relatively reduction in price per complaint may reach: the amount of the unused portion of services, the difference in price because of the lower category of accommodation and other capacities of contractual and compensation for damages incurred due to failure, partial performance or undue performance of the obligation is limited to the amount of the package price.
Final provisions
This excludes the right to indemnification of damage, unless the same is insured by the insurance company that the same damage and covers. or authorized sales representative (subagents) in which applied for the trip organized by the Agency. The Parties undertake to possible disagreements or disputes resolved amicably. If this is not possible, in the event of a dispute, the Court in Zagreb and the Croatian laws shall apply. FOR ALL CASES NOT EXPRESSLY DEFINED THESE TERMS OF ORGANIZATION, the provisions of the Law on Obligations.
